YOUR PRIVACY, HANDLED WITH CARE
This Privacy Policy explains what information we collect, why we collect it, and the choices you have. By using our website, you agree to the practices described here. If you do not agree, please discontinue use of the site.
OVERVIEW
WHAT WE COLLECT
We collect information you provide directly (such as when you email us) and limited technical data that helps the site function and stay secure.
Examples include your name and email address (if included in your message), the contents of your enquiry, and basic device data such as browser type, pages viewed, and approximate location derived from IP address.
HOW WE USE INFORMATION
We use information only as needed to deliver an enquiry-first luxury experience and to operate the website responsibly.
Respond to enquiries
To reply to your email, answer questions about availability, and provide details you request.
Order and service support
If you proceed with a purchase or service request, to coordinate fulfillment, returns, or aftercare communications.
Site security and performance
To protect against fraud, abuse, and unauthorized access, and to maintain reliable site performance.
Analytics (limited)
To understand which pages are helpful so we can improve content and usability. We do not sell analytics data.
Legal compliance
To comply with applicable laws, enforce our terms, and protect our rights and customers.
Marketing communications
We only send marketing emails if you explicitly opt in. You can unsubscribe at any time.
SHARING
WHEN WE SHARE DATA
We do not sell your personal information. We share it only when necessary to run the site, fulfill requests, or comply with law.
Service providers
We may use trusted providers for hosting, security, and analytics. They may process limited data on our behalf under contractual safeguards.
Legal and safety
We may disclose information if required by law, or to protect customers, prevent fraud, and secure our services.