YOUR QUESTIONS, ANSWERED
If you don’t see what you need, email us and we’ll respond promptly.
How do I enquire about a watch?
Open any product and select Enquire Now. Your email app will open with the watch name in the subject line—send your message and we’ll reply with availability, condition details, and next steps.
Are your watches authentic?
Yes. Every piece is vetted for authenticity and condition. Where applicable, we provide supporting documentation and detailed photography so you can buy with confidence.
Do you offer international shipping?
Yes. We ship worldwide where permitted. Shipping options, insurance, and delivery timelines are confirmed during the enquiry process based on your destination.
Is my shipment insured?
Shipments are insured in transit when arranged through our approved carriers. Coverage and declared value are confirmed with you before dispatch.
Can I return a watch?
Returns depend on the item and the terms agreed during your enquiry. Please review our Shipping & Returns page for the most current policy details.
What payment methods do you accept?
Payment options are confirmed during your enquiry and may vary by region and order value. We’ll outline the secure method available for your purchase before you commit.