Delivery, Returns & Peace of Mind

Everything you need to know about shipping timelines, secure delivery, and our return process for Jerry’s Vault timepieces.

SHIPPING

White-Glove Shipping Standards

Secure packaging

Protective presentation packaging designed to safeguard your timepiece in transit.

Tracked delivery

Tracking is provided as soon as your order is dispatched so you can follow every step.

Signature on delivery

Signature confirmation helps ensure your piece is received by the right hands.

Luxury wristwatch photographed in a refined, minimal setting

Shipping Details

Clear expectations for processing, delivery windows, and international shipments.

When will my order ship?

Most orders are processed within 1–2 business days. Limited Editions may require additional verification before dispatch.

How long does delivery take?

Typical delivery is 2–5 business days (domestic) and 5–10 business days (international), depending on destination and customs clearance.

Do you ship internationally?

Yes. International orders may be subject to duties, taxes, and brokerage fees assessed by your local authority. These are the customer’s responsibility.

Can I change my shipping address?

If your order has not shipped, we can usually update the address. Email us as soon as possible at pratik4774@godaddy.com.

What if my package is delayed or marked delivered?

If tracking shows an issue, contact us and we’ll assist with the carrier trace. For signature deliveries, please check with building reception or household members first.

Do you ship to P.O. boxes?

To maintain secure delivery standards, we generally do not ship to P.O. boxes. If you have special circumstances, email us to discuss options.

RETURNS

Returns & Exchanges

We aim for an effortless experience. If something isn’t right, we’ll guide you through the next steps.

Email Us